Refund Policy

Last Updated: January 2024

1. Consultation and Estimate Fees

We offer free consultations and estimates for all masonry projects. There are no fees associated with initial consultations, site visits, or project estimates.

2. Project Deposits

For approved projects, we typically require a deposit to secure materials and scheduling. This deposit is non-refundable once materials have been ordered or work has commenced, as we incur costs for material procurement and scheduling commitments.

3. Cancellation Policy

Before Project Commencement: If you need to cancel your project before work begins, we will refund any deposit paid, minus any non-refundable costs we have already incurred for materials or permits.

After Project Commencement: Once work has begun, cancellations may result in forfeiture of the deposit and charges for work completed and materials used. We will provide a detailed accounting of any charges before final billing.

4. Change Orders

Changes to the scope of work, materials, or design after project approval may result in additional charges or credits. Any change orders must be approved in writing before implementation. Credits resulting from scope reductions will be applied to the final invoice.

5. Quality Assurance and Repairs

We stand behind the quality of our workmanship. If you are not satisfied with the quality of completed work, please contact us within 30 days of project completion. We will inspect the work and address any legitimate concerns at no additional cost, provided the issues are related to our workmanship and not due to misuse, improper maintenance, or acts of nature.

6. Warranty Claims

Our workmanship is covered by a standard warranty. Material warranties are provided by the respective manufacturers. Warranty claims do not typically involve refunds but rather repairs or replacements as appropriate. Please refer to your project warranty documentation for specific terms.

7. Force Majeure

Neither party shall be held liable for delays or failures in performance due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, strikes, or government actions. In such cases, we will work with you to reschedule or modify the project as appropriate.

8. Communication and Resolution

We are committed to open communication and customer satisfaction. If you have concerns about billing, quality, or any aspect of our service, please contact us directly to discuss the matter. We will work diligently to resolve any issues in a fair and timely manner.

9. Final Payment

Final payment is due upon project completion, following your approval of the completed work. We will provide a detailed final invoice that reflects the agreed-upon scope and any approved change orders.

10. Contact Information

For questions about this refund policy or to discuss any billing concerns, please contact us at:

J B Mason Of North Jersey
470 Ridge Road, West Milford, NJ 07480
Phone: (973) 728-7459
Email: info@elive96.com