Frequently Asked Questions
Find answers to common questions about our masonry services, process, and what to expect.
Common Questions
Everything You Need to Know
We've compiled the most frequently asked questions to help you understand our services better.
How long has J B Mason been in business?
We've been serving Northern New Jersey since 2003, giving us over 20 years of experience in residential and commercial masonry. Our founder brought together traditional techniques with modern methods, and that foundation continues to guide our work today. In that time, we've completed hundreds of projects throughout the region, building lasting relationships with homeowners and businesses alike.
Do you provide free estimates?
Yes, we provide free, no-obligation estimates for all projects. We believe in transparent pricing from the start. During the consultation, we'll assess your site, discuss your goals, and provide a detailed estimate that includes all costs, materials, and projected timeline. There's never any pressure to proceed after the consultation.
What areas do you serve?
Based in West Milford, NJ, we primarily serve Passaic County and Sussex County, with a service radius of approximately 50 miles. This includes communities like Wayne, Ringwood, Haskell, Oak Ridge, and surrounding areas. If you're located outside our primary service area, please reach out anyway—we may be able to accommodate projects depending on location and scope.
What types of masonry do you specialize in?
We handle a wide range of residential and commercial masonry including brick installation and repair, stone veneer, paver patios and walkways, retaining walls, fireplaces and chimneys, foundation work, and concrete services. Whether it's a small repair or a complete installation, we have the expertise to handle projects of various sizes and complexity.
How long does a typical project take?
Project timelines vary based on scope and complexity. Small repairs might take 2-4 days, while patio installations typically require 5-10 days. Larger projects like retaining walls or complete installations may take 1-6 weeks. We'll provide a detailed timeline during your consultation and keep you informed throughout the construction process. We respect your schedule and work efficiently without compromising on quality.
What materials do you use?
We source materials from trusted suppliers and only use products that meet our quality standards. For brickwork, we offer various clay brick options in different colors and textures. For pavers, we work with quality concrete and natural stone products. We help clients select materials that fit their budget, aesthetic preferences, and durability requirements. All materials are inspected upon delivery before installation begins.
Do you offer warranties on your work?
We stand behind our craftsmanship with a standard warranty on labor. Material warranties vary by manufacturer and will be clearly explained during the estimate process. Our team takes pride in doing the job right the first time, and we address any concerns that arise after project completion. We're committed to ensuring your satisfaction long after the project is finished.
Can you work on historic or older homes?
Absolutely. We have extensive experience with older properties and historic restoration work. Whether it's repointing aged mortar, repairing historic brickwork, or matching existing materials, we understand the unique challenges these projects present. We use techniques appropriate for older construction while ensuring our work complements the original structure.
What is your payment structure?
We structure payments to be fair and transparent. Typically, we require a deposit to secure materials and scheduling, with the remaining balance due upon project completion. We accept various payment methods and are happy to discuss arrangements that work for your situation. We never surprise clients with unexpected fees—all costs are outlined in the initial estimate.
Do I need to obtain permits for my project?
Many masonry projects require permits, particularly structural work, retaining walls, and significant installations. We know the local permit requirements and can handle the application process on your behalf, ensuring all work meets code requirements. During the consultation, we'll identify which permits are needed and include any associated costs in your estimate.
How do I schedule a consultation?
Scheduling a consultation is easy. You can call us directly at (973) 728-7459, send an email to info@elive96.com, or use the contact form on our website. We'll respond promptly to arrange a convenient time to visit your property and discuss your project. Consultations are free and come with no obligation to proceed.
Still Have Questions?
If you don't see your question answered here, we're happy to help. Reach out and we'll get back to you promptly.